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Most students have a great experience at UCS, however if you experience an issue during your time here, there are a number of ways this can be resolved.

Step 1: Informal

The first step should always be to try to resolve matters informally. You may wish to speak to your Personal Tutor, Course Administrator, or other member of academic staff. If for any reason this does not help you, or you feel that you have already done all that you can, you might want to proceed to Step 2.

If your complaint affects multiple people on your course then you can speak to your Course Rep (Who is my course rep?) or your Department Officer.    

At this stage we can talk to you about what you've already done and can help you explore your informal options. We can help you compose emails or arrange meetings and read any correspondence or documents that may be relevant in order to help you make decisions. We can also attend formal or informal meetings with you as your representative and help you understand the next steps to take.

Step 2: Formal

All the formal documents and policies are available o the Forms, Policies, and Guides section of MyUCS. Make sure you always get the most up-to-date form before submitting.

The formal procedure is your chance to put your full complaint in writing. You should include as much evidence as possible, a timeline of events, and a clear step-by-step explanation of what has happened and what you would like UCS to do about it. The complaint is looked at by someone independent and is treated confidentially. There are 2 stages of complaint: Stage 1 is for your initial complaint; Stage 2 is if you wish to make an appeal.

We can:

- Help you complete the Stage 1 form and/or the Stage 2 form

- Help you write a statement or provide you with feedback on anything you've already written

- Help you organise a timeline to go with your appeal

- Look over your evidence and make suggestions for other things you can include or comment on what you already have

- Attend any meetings with you as your representative and ensure that the policy and procedure is kept to at all times

- Speak to the university on your behalf (please see our confidentiality policy)

- Help you write an appeal (and follow the steps above with regards to an appeal) 

- Discuss options and possible outcomes with you

- Explain the process to you and help you understand any correspondence you may have received


We cannot write your appeal for you or submit it for you

- We cannot tell you what to say; we can only tell you your options

- We cannot guarantee a successful complaint but we will do our best to help you get the outcome you want